Customer Support

Shipping & Delivery at Mexiko 4 U, how does it work

Generally all products can be picked up at our store for free. However, when you want your items sent to you, we send them as insured packet via the Austrian Post, GLS or UPS (in case of small items) or by Expedition (for bigger items).
Shipping time is usually between 3 to 5 working days; for bigger items it is usually from 5 to 7 days. Notice, we are now only shipping on Mondays and Thursdays

We send packages both in Austria, as well as to the European Union. Please note that the delivery costs for each are different, and not included in the product price.
The costs for shipping are calculated by the system on the checkout process. However, there will be only one charge per order. When there is a larger item included in the order, that requires sending by Expedition, all items will be thus sent.

Please take care, that some itmes have small pieces that can break easily. So we ask you to open the packages carefully.
All shipping takes place the next business day after the payment has been confirmed. And we will send you an email with the shipping confirmation and information.


For all orders delivered by Expedition (Chimneys, Grillers and Furniture). The customer is responsible for checking the integrity of the product inside the package they receive, BEFORE SIGNING the delivery document from the transport company, independent on how the package looks from the outside. Once the delivery document has been signed, Mexiko 4 U is not liable for any damages in the product, even those occurring during transportation. Please be aware of the importance of checking your received product, before signing any documents!

We would be glad when you are satisfied with our products and service, if you could write us a Testimonial (Review). Thank you.


  • Shipping within Austria.

    When the products weight is over 28.0 Kg, we will send by Spedition; please contact us directly to quote the shipment, email us at [email protected], or call us at (0) 1 293 1605.

    Most products we ship as Packets, based on the volume; the shipping costs will be calculated according to the following table:

    Packet

    Small Medium Large
    €4,90 €7,90 €10,90

    Tiles
    We send sample tiles (1-2 Tiles) by envelope for an amount of €3,90
    For more tiles, we charge a standard charge of €7,90 per each 30kg.

    Sinks
    We charge a standard charge of €10,90 per sink.

    Grillers and Ovens
    The shipping price will be between €15,00 to €79,00. Depending on the size of the product and the delivery address.

    Silla Acapulco
    Up to 3 Silla Acapulco Mini a charge of €10,90


  • Shipping to Germany.

    When the products weight is over 28.0 Kg, we will send by Spedition; please contact us directly to quote the shipment, email us at [email protected], or call us at +43 1 293 1605.

    Most products we ship as Packets, based on the volume; the shipping costs will be calculated according to the following table:

    Packet

    Small Medium Large
    €13,90 €19,90 €25,90

    Tiles
    We send sample tiles (1-2 Tiles) by envelope for an amount of €6,90
    For more tiles, we charge a standard charge of €19,90 per each 30kg.

    Sinks
    We charge a standard charge of €25,90 per sink.

    Grillers and Ovens
    The shipping price will be between €34,80 to €79,00. Depending on the size of the product and the delivery address..

    Silla Acapulco
    Up to 3 Silla Acapulco Mini a charge of €29,90


  • Shipping to the rest of Europe

    We ship to most of the European Community countries, in case you have difficulties selecting a shipping method based on your country of origin, please email us at [email protected].

    When the products weight is over 28.0 Kg, we will send by Spedition; please contact us directly to quote the shipment, email us at [email protected], or call us at +43 1 293 1605.

    Most products we ship as Packets, based on the volume; the shipping costs will be for most countries according to the following table:

    Packet

    Small Medium Large
    €13,90 €19,90 €25,90

    Tiles
    We send sample tiles (1-2 Tiles) by envelope for an amount of €6,90
    For more tiles, we charge a standard charge of €19,90 per each 30kg.

    Sinks
    We charge a standard charge of €25,90 per sink.

    Grillers and Ovens
    For shippments to the rest of Europe, please contact us directly to quote the shipment, email us at [email protected], or call us at +43 1 293 1605.

    Silla Acapulco
    Up to 3 Silla Acapulco Mini a charge of €32,90


  • Shipping to Switzerland

    We ship to most of the European Community countries, in case you have difficulties selecting a shipping method based on your country of origin, please email us at [email protected].

    When the products weight is over 28.0 Kg, we will send by Spedition; please contact us directly to quote the shipment, email us at [email protected], or call us at +43 1 293 1605.

    For shipment to Switzerland, all import/export costs will be paid by the client. Shipment to Switzerland is calculated per weight. We ship also by Austrian Post. The shipping costs will be calculated according the following table

    Packet

    Kg from Kg to Cost
    0 kg 2 kg €25,20
    2 kg 4 kg €31,80
    4 kg 10 kg €40,20
    10 kg 20 kg €60,30
    20 kg 30 kg €80,10

    Tiles
    We send sample tiles (1-2 Tiles) by envelope for an amount of €9,80
    For all other amounts, the price will be between €15,20 to €80,10 for each 30kg.

    Sinks
    We charge a standard charge of €31,50 per sink.

    Grillers and Ovens
    For shippments to Switzerland, please contact us directly to quote the shipment, email us at [email protected], or call us at +43 1 293 1605.

    Silla Acapulco
    Up to 3 Silla Acapulco Mini a charge of €59,50


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